The panelist for the webinar are:
- Alix Arguelles, VP online account management and consulting services,Amadeus
- Cheryl Renolds, manager for distribution ans sales planning, Virgin America
- Stephen Joyce, CEO, Rezgo
- Kevin May, editor and moderator, Tnooz
- Gene Quinn, CEO and producer, Tnooz
How technology is revolutionizing the customer experience in travel from Kevin May
The presentation was divided in three parts:
In the first part Mrs Arguelles told about the buying experience:
- The answer to the demand have to be very flexible whatever the support the customer is using
- Every support must have the same accessibility level of functionality (no limitation)
- The speed matter, the time needed to reach the information without any interference
- It's important to know most of the relevant information about the customer
In the second part Mrs Reynolds introduce her airplane company:
- Heave the Wifi in the plane allow the passenger to stay connected everywhere "literally" so that they can maximize their time on board
- They offer lots of connected services the plane such as interact with: the crew, other passenger (have a social experience (chat...)
- By establishing a connection with the people , know them
In the third part M Joyce talk about the experience in a destination:
- The cost of mobile data cost in foreign country is very expensive
you can use all the functionality of your phone except in the hotel, coffee shop, ...
- The Wifi issues in some hotel -free or not
- Problem: because of the issues above people have to use the local system and resources and push the system to it's limit
With this webinar I was able to have the practical and the technical point of view of some expert or people who have a professional vision of the subject. It was interesting ti have this range of position from all of the panelist to cover the wide aspect of the problem. The only news information I learnt is the Wifi integrated in American Virgin airline company.
I think it was interesting to have little quiz.
For this webinar I don't have any relevant remark, except they have the choice to let people ask question after each part or at the end.
But on the second part I would like to a general approach for this one is very specific to this company.
The presentation was divided in three parts:
In the first part Mrs Arguelles told about the buying experience:
- The answer to the demand have to be very flexible whatever the support the customer is using
- Every support must have the same accessibility level of functionality (no limitation)
- The speed matter, the time needed to reach the information without any interference
- It's important to know most of the relevant information about the customer
In the second part Mrs Reynolds introduce her airplane company:
- Heave the Wifi in the plane allow the passenger to stay connected everywhere "literally" so that they can maximize their time on board
- They offer lots of connected services the plane such as interact with: the crew, other passenger (have a social experience (chat...)
- By establishing a connection with the people , know them
In the third part M Joyce talk about the experience in a destination:
- The cost of mobile data cost in foreign country is very expensive
you can use all the functionality of your phone except in the hotel, coffee shop, ...
- The Wifi issues in some hotel -free or not
- Problem: because of the issues above people have to use the local system and resources and push the system to it's limit
With this webinar I was able to have the practical and the technical point of view of some expert or people who have a professional vision of the subject. It was interesting ti have this range of position from all of the panelist to cover the wide aspect of the problem. The only news information I learnt is the Wifi integrated in American Virgin airline company.
I think it was interesting to have little quiz.
For this webinar I don't have any relevant remark, except they have the choice to let people ask question after each part or at the end.
But on the second part I would like to a general approach for this one is very specific to this company.
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